At Haunted Marketplace, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your Halloween costume or accessory, we offer a straightforward return process.
Return Window
You have up to 12 days from the date of delivery to return your item(s) for a refund or exchange.
Return Conditions
- Items must be returned in their original condition, unused, and with all tags and packaging intact.
- Costumes or accessories that have been worn, altered, or damaged cannot be accepted for return.
- Due to hygiene reasons, certain items like wigs, makeup, and masks are non-returnable unless they arrive defective.
How to Return
- Contact Us: Before sending your item(s) back, please contact our customer service team at [email address] within 12 days of receiving your order to initiate the return process.
- Return Authorization: Once your return is authorized, you will receive detailed instructions on how to return your item(s).
- Shipping: You are responsible for return shipping costs unless the item was damaged or incorrect upon arrival.
Refund Process
- Refunds will be processed within 7-10 business days after we receive your returned item(s).
- The refund will be issued to the original payment method used at checkout.
- Shipping fees are non-refundable unless the return is due to an error on our part.
Exchanges
If you wish to exchange an item for a different size or style, please follow the same return process. Once we receive your original item, we will process the exchange, subject to availability.
Contact Us
If you have any questions about our return policy, please feel free to contact us at [email address].
Thank you for shopping at Haunted Marketplace!
